1. Introduction

NACE (“we”, “us”, or “our”) is committed to protecting and respecting the personal data we hold. This privacy statement describes why and how we collect and use personal data.

Personal data is any information relating to an identified or identifiable living person. When collecting and using personal data, our policy is to be transparent about why and how we do so.

Our use of personal data is guided by this privacy statement and is in line with the General Data Protection Regulation (GDPR) 2018. 

2. Security

We take the security of all the data we hold seriously. Our staff members are trained on data protection, confidentiality and security. We have a framework of policies and procedures to keep the data we hold secure, and we regularly review these.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted via our website or via email; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security measures to try to prevent unauthorised access

3. How do we collect personal data?

We collect personal data when an online form is submitted via our website. This includes when you:

• Contact us / submit an enquiry
• Sign up for our email newsletter and free sample resources
• Apply for membership (as a school, or an individual within an existing member school)
• Place an order for a product or service
• Complete a survey (e.g. to provide feedback)

The personal data collected may include:

• Name, role and organisation
• Contact details, including email address
• Demographic information such as postcode, key stages covered, interests, etc.

In addition, when you contact us by email, letter or by phone, we may also record this information on our customer relationship management (CRM) system. On some occasions, we also collect personal data during online or in-person events. This could include photographs and video footage. We also collect information on your website usage through cookies (see more details below).

4. How do we use personal data?

We use the personal data we collect to fulfil orders, provide services, respond to enquiries, and to communicate information about member benefits and opportunities. The data collected and used is dependent on the service being provided and on the recipient of this service.

We use information collected from website visits to improve the experience we provide to our online users. For example, information about the most-viewed webpages, or the types of device used by visitors, helps to inform our website development plans.

We also use your information to help us develop relevant products and services, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the support and services we offer.

5. How long do we hold personal data for?

We retain personal data for as long as is considered necessary for the purpose(s) for which it was collected. There may also be occasions which require data to be kept for longer; for example for financial or legal purposes.

• We will retain personal data relating to NACE membership for two years after the membership has lapsed.
• If a school has gained the NACE Challenge Award, we hold related personal data for five years from last date of accreditation.

We may retain the names of schools/organisations we have previously worked with, along with generic contact details, for longer than the periods specified above. However, contact details which identify individuals within the organisation will be removed.

6. Where is data stored?

Data submitted via our website (including online forms and membership accounts) is stored in the US. Other data submitted to NACE is stored on our cloud-based service hosted by Microsoft.

7. Cookies

Our website uses cookies to distinguish users from others. This helps us to provide a good user experience and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that is stored on a user’s browser or computer hard drive if the user agrees. Cookies contain information that is transferred to the computer’s hard drive.

We use the following cookies:

Account-related cookies

If you create an account with us, then we will use cookies for the management of the sign-up process and general administration. These cookies will usually be deleted when you log out; however in some cases they may remain afterwards to remember your site preferences when logged out.

Login-related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. 

Orders processing-related cookies

Our site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Forms-related cookies

When you submit data through a form such as those found on contact pages or event registration forms, cookies may be set to remember your user details for future correspondence.

Third-party cookies

We use Google Analytics to help us understand how users navigate our website and how we can make improvements. These cookies may track things such as how long you spend on the site and the pages you visit so we can ensure our site remains useful and user-friendly.

Email cookies

We use cookies to track whether emails are opened, and which links are clicked on. We use this information to help us understand and improve the effectiveness and relevance of our email campaigns.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you will not be able to access our website. 

8. Email marketing

If you have purchased a product or service from NACE, opted in to our mailing list, or attended an online or in-person event, we will send you information which may be of interest to you.

You have a right to stop us from contacting you for marketing purposes at any time. You can do this by:

• Clicking on the “unsubscribe” link within the email.
• Logging into your NACE membership profile (if you have one) and updating your communication preferences.
• Contacting us directly to request this.

9. Sharing information with other organisations

NACE will not sell your information to any third party. We may share your information with third parties where we have legal duty to do so or to provide you with a service you have asked for. For example, we use a third party supplier to send packs of materials in the post to our member schools within the UK, and we use secure third party partners to process financial transactions.

Our website is managed by YourMembership.com, Inc. (YM). YM uses information submitted and stored on the website to provide services to NACE and our website users.

10. Keeping your information up to date

To help us ensure the data we hold is current and correct, you can log in to your NACE membership profile (if you have one) to review and update your details. Alternatively, please contact us to check and update the information we hold about you.

11. Your rights

Data protection regulations give you clear rights over how your data is used by us. You can find out more by visiting the Information Commissioner’s Office website’s section on individual rights.

If you wish to exercise any of these rights, please send an email to data@nace.co.uk.

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to data@nace.co.uk. We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (ICO). For further information about your rights and how to complain to the ICO, please refer to the ICO website.

12. Who we are and how to contact us

NACE (the National Association for Able Children in Education) is a registered charity, based in England and working with schools across the UK and internationally.

If you have any questions about this privacy policy or our use of personal data, you can:

• Email data@nace.co.uk 
• Call 01235 425000
• Write to NACE, Horticulture House, Manor Court, Chilton, Didcot OX11 0RN

We keep our privacy policy under regular review and any updates will appear on this web page. This privacy policy was last updated on 31st May 2024.